Support

If you need support? We can help! Here's where to look.

Tigris status

For platform-wide issues and updates, please view our status page.

Community forum

We use Fly.io's community forum for discussions, questions, and support. You can ask questions, share your experiences, and help others. We suggest using the storage or tigris tag for all Tigris-related discussions.

We are in the forum regularly and will respond to your questions and feedback.

Email support

You also have access to email support.

If you have a specific question or need help with something that you don't want to discuss in the forum, you can email us at help@tigrisdata.com.

What to include in your support request

When you reach out for support, please include the following information:

• Your Fly org name
• The name of the bucket you're working with
• The specific errors or issues you're encountering
• Any relevant logs or screenshots
• Any other information that you think might be helpful
• UTC timestamps for when the issue occurred